FAQ's
Find out the answers to common questions about Translation, Interpreting, Billing and other general queries about our website.
Document Translation (Specifically for Immigration)
Why choose We Translate Now over your competitors?
We ensure accuracy through a rigorous five-step process. Beyond that, we don’t just offer “certified translations”—our work is performed or reviewed by certified professionals: either ATA-certified translators or certified US court interpreters. When choosing a translation service, ask about their translators’ credentials. Unlike many competitors who may only certify the document itself, we provide the assurance of qualified experts handling your important materials. This guarantees your translations are done right the first time so that your immigration process isn’t delayed.
What types of documents do you translate?
We specialize in birth, marriage, and divorce certificates, as well as other supporting documents for US immigration cases from Spanish and Portuguese to English. For other types of documents and languages, please email us.
Are your translations certified for USCIS?
Yes, our translations come with a signed certificate of accuracy that is guaranteed to be accepted by USCIS.
Who certifies your translations?
Our translations are certified by either an ATA-certified translator or a certified US court interpreter.
Is acceptance by USCIS guaranteed?
Yes, we guarantee acceptance by US immigration authorities, or your money back.
How do I get a quote for document translation?
You can get an instant quote in our Document Translation page.
How do I place an order for document translation?
You can easily start your order on our website after receiving your quote from our Document Translation page.
What is an ATA-certified translator?
This is a translator who was been certified by the American Translators Association. Very few translators have this credential, and it is considered the gold standard in the industry.
What is a certified court interpreter, and why are they qualified to translate documents?
When we are unable to use an ATA-certified translator, we use a certified court interpreter. A certified court interpreter focuses on spoken language in real-time, as opposed to a translator who only works with the written word. Interpreters are often qualified to translate because their certification demonstrates proficiency in both languages, deep understanding of terminology, and adherence to professional standards. Certified interpreters have undergone rigorous testing that ensures linguistic accuracy.
Many court interpreting certification programs assess not only oral fluency but also written comprehension, making certified interpreters well-equipped to handle translations of legal, medical, or official documents. Prosecutors and public defenders often call on them to do so, and their translations are regularly admitted as evidence in court.
How long does the document translation process take?
Documents of five pages or less will generally take us one business day to deliver. For every five pages, add an extra business day.
What format will I receive my translated documents in?
You will receive your documents electronically in PDF format; no print copies will be provided.
Legal/Court Interpreting
What kind of legal interpreting services do you offer in Florida?
We provide interpreting for depositions, hearings, trials, and other legal proceedings.
In what languages do you provide legal interpreters?
We currently provide interpreting services for Spanish, Portuguese, Haitian Creole, French, Russian, Hindi, Mandarin, Cantonese, and Hebrew. Feel free to contact us to inquire about additional languages.
Are your legal interpreters certified?
Yes, whenever a certified interpreter is available according to Florida rules, we provide one. All our interpreters are thoroughly vetted.
How do you vet your legal interpreters?
Our legal interpreters undergo a rigorous vetting process that includes certification verification, personal interviews, experience and background reviews, reference checks, and a trial period. Only interpreters who consistently meet our high standards are retained.
Can I upload documents related to my interpreting request?
Yes, simply use our request form. In addition to the notice, a copy of the complaint of the case is useful because it helps the interpreter prepare.
What areas of Florida do you serve for legal interpreting?
We offer services statewide.
Will you really decline a request for an interpreter if you don’t think you can provide the ideal candidate?
Yes, but this happens only rarely because we aim to fulfill every request. However, we will decline a request for an interpreter if we are not confident that we can provide a professional with the specific linguistic fluency, subject-matter expertise, and relevant experience necessary for the situation.
Our priority is to ensure accurate and effective communication. Sending an interpreter who isn’t the ideal fit could compromise the integrity of the proceedings, especially in sensitive legal settings.
Therefore, rather than providing a suboptimal service, we believe it’s more ethical and beneficial to be transparent and decline the request. We might, in such cases, try to suggest alternative resources or referrals if possible.
Our commitment is to quality and accuracy, and that guides our decision-making process for every request we receive.
What if a certified interpreter isn't available for my language?
While certified interpreters are preferred, they may not exist for all languages or be available at all times even when certification is offered. When a certified interpreter cannot be secured, we will provide the most qualified professional from our network.
Billing
My document is only one page long, so why am I being charged for two pages?
Our per-page rate covers up to 250 words. Pages exceeding this will incur an additional page fee for each 250 words or any portion thereof.
I purchased your translation services, but the charge on my credit card shows "Certified Language Services" instead of "We Translate Now." Why is that?
That is because Certified Language Services, LLC is our parent company, and it does business as We Translate Now.
General/About Us
What makes We Translate Now different from other language service providers?
Specialization, certified professionals, and an unwavering commitment to quality—that’s our difference.
Why do you specialize in specific languages and services?
Focus yields superior quality and deeper expertise. We concentrate where we excel.
What are your company's core values?
Accuracy, quality, reliability, and professionalism—these are our standards.
